Return Policy

Return Policy

 

TO PROCESS A RETURN OR EXCHANGE:

We offer exchange and store credit, no refunds.  You have 7 days from receiving your order to return your purchase for exchange or store credit. All Vintage items are Final Sale.

  • Email us at hello@melissajyoung.com for a return or exchange, please let us know the order number and the reason.
  • You will receive a confirmation email of your return request, shipping instructions, and a shipping label to print and $13.50 will be deducted when your item is processed.

Items must be returned to us unused with all tags still attached. Returns that do not meet our policy will be sent back to you. All items that are returnable within the United States, per our Return Policy, are also returnable internationally. The customer is responsible for return shipping fees. We will exchange or provide a store credit for your item within 7 days. All Vintage items are Final Sale. Since vintage pieces may have imperfections/pinholes/age spots due to age and wear so we do not offer refunds, exchange, or store credit.

We take no responsibility for items being damaged after they have been sold due to washing or damage while being worn. We recommend all items to be dry cleaned.

 

CLOTHING, ACCESSORIES & SHOES

  • Please be careful of makeup or deodorant rubbing off on the garment.
  • All designer packaging such as dust bags and tags should be included with your return.
  • Please handle light-colored bags and accessories carefully if you are still deciding whether you will be keeping the item. Please note that dark items of clothing can transfer dye to light-colored bags.
  • Please return all shoes, including the dust bag and box. When you try shoes on, stand on a carpeted surface to protect the soles.

CUSTOMER CARE

If you need help placing an order or arranging an exchange, please email us at

Hello@melissajyoung.com

 

DELIVERY AND SHIPPING

 

Please read our terms and service policy.

 

These terms and conditions outline the rules and regulations for the use of Melissa J and Co's Website, located at www.Melissajyoung.com.

 

By accessing this website we assume you accept these terms and conditions. Do not continue to use Melissa J & Co if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person log on this website and compliant to the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance, and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of the provision of the Company’s stated services, in accordance with and subject to, prevailing law of Georgia. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to the same.

 

PRICING POLICY

Prices shown on the Site are in US Dollars and are exclusive of taxes. If you are shipping within the USA, local sales tax will be charged on all orders (where applicable).

Prices are subject to change in response to currency exchange rate changes, markdowns, and other commercial factors. The price applicable to your order will be the price current at the time your order is accepted.

If you are a customer whose credit/debit card is not  US Dollars, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

 

COLORS

Every effort to display the colors of our products have been made to appear as accurately as possible. However, we cannot guarantee that your monitor's display of a color will be completely accurate as computer monitors, tablets, and mobile devices vary.

 

FINAL SALE

Products marked as "Final Sale" cannot be returned, exchanged or store credit.  All Vintage items are FINAL SALE.

 

DELIVERY AND SHIPPING

Enjoy FREE STANDARD DELIVERY on orders over $300

 

DOMESTIC DELIVERIES

We ship all orders to a United States address via USPS.

 

TYPE                                                                                        
TIME                                                              COST

Standard  3 – 5 business days                       $7.99

*Orders by Noon EST. No weekend or holiday deliveries

Next-Day is not available.

*Orders by Noon EST. No weekend or holiday deliveries

 

DIFFERENT SHIPPING ADDRESS OR HIGH-VALUE ORDERS

Orders delivered to an address other than the billing address, or high-value orders require approximately 2 additional processing days. High-valued orders over $500, or multiple orders that have been placed within a 24 hour period totaling $1000. A customer service representative will contact you if your order requires additional processing time.

 

INTERNATIONAL DELIVERIES

We DO NOT ship internationally. We cannot deliver to P.O. Boxes, APO/FPO addresses, and select U.S. Territories. 

 

PACKAGE TRACKING

An email notification including tracking information will be sent when your package has shipped. You can also view the status of your order and obtain tracking information in your account.

 

DELIVERY INSURANCE

Your packages are secured directly by Carrier.

 

SALES TAX

Any applicable taxes will be calculated on the total merchandise value at checkout.